When you order services with us, you don't just become another customer. Instead, you become a part of the family. We expect that you act respectfully when utilising our services, and in this document we will give the outline for what is expected and what is not permitted.
Please note, however, this document does not cover every situation that may or may not lead to your account being terminated. We reserve the right to determine what is and what isn't abuse and we make the final decision in every situation.
Contacting Our Support Team
If you ever have a problem with your service we provide a support team that are dedicated to getting you back up and running again. However, we do not tolerate any abuse towards our team whatsoever.
If the support agent you are speaking to feels that you are being abusive in any way then they will request that you stop being abusive to continue the ticket any further. Should you not stop being abusive when requested then we reserve the right to terminate or suspend your services with us as we see fit.
Your Use Of Our Servers
When using our services to host your online presence, you are permitted a specific set of resources as dictated by your chosen package / plan. It is against these terms to attept to work around these limits in any way and you will risk service termination.
You must not use our servers for any activity defined as illegal under either English or USA law. Further, all activity on your account must be permitted and legal within the country the server is based within.
You must not use our service in a way that will negatively affect other users of the shared service whether on purpose or by accident. We reserve the right to suspend your service if we feel your account is crossing a boundary and will reach out to you to discuss further steps.
If your account is clearly created for the sole purpose of abusing our services your account will be terminated without the option for appeal and without refund.
We do not guarantee uptime on our service whatsoever and are not responsible for any losses you face as a result of downtime of our platform.
All content on your account must be for the sole purpose of being content used within your website. Our service is not permitted to be used for archival of any data whatsoever.
A maximum of 5GB of a shared hosting account can be allocated to music, video or other multimedia files including but not limited to .aac, .avi, .mp3, .mp4, .mpeg, .jpg, .png, .gif files.
A maximum of 5GB of a shared hosting account can be allocated to any archive and disk image files containing the complete contents and structure of a data storage medium. They must be accessible from your website for users to download and are not to be used for backup purposes.
A maximum of 1GB of a shared hosting account can be allocated to databases and database dumps including but not limited to .sql files
A maximum of 1GB of a shared hosting account can be allocated to Executable files and all other files which are the result of compiling a program
We reserve the right to remove the following extensions (by example, but not exclusive to) without prior warning, and at our sole discretion – mp3, mp4, tar.gz, zip, .wpress, .jpa, .exe, wav
The following extensions / files will be excluded from our backups. This list may change at any time without notice.
We reserve the right to reject any orders received for any reason and will refund all payments back to the original payment method used.
When you order with us we run multiple fraud checks against the order to ensure that we reduce our risk of fraud as much as possible. Should you fail any of these checks we will either request identity information from yourself or reject the order with full refund,
You must ensure payments are received on time. We reserve the right to suspend overdue accounts and impose a late fee. If the account is overdue for what we deem to be an excessive amount of time then the services will be terminated and all data will be lost.
All services (excluding domain names) are eligible for a full refund back to the original payment method within the first thirty days of the service being activated. We will not, under any circumstances, refund to a different payment method.
Domain name registration, renewal and redemption are all non-refundable and are final.
You will, under no circumstances, submit a chargeback or fraud claim via your bank or payment service provider. If this is the case, all services on your account will be terminated within 24 hours of the chargeback or fraud claim being received.
Failure to drop the chargeback or fraud claim within seven days of being requested to do so will result in service termination and all data being destroyed.
If a chargeback or fraud claim is submitted via your bank or service provider we reserve the right to raise an invoice to you for $100 (one hundred united states dollars) that must be paid prior to service being restored. Failure to pay this within seven working days will result in service termination and all data being destroyed.
We reserve the right to refer your account to a debt collection agency of our choosing should you raise a chargeback or fraud claim with your bank or payment service provider and do not respond to our requests and do not pay the charges raised against your account.
While we aim for instant service provision there may be occasions where this is delayed. We aim to have services activated within 24 hours of the order being placed unless we inform you otherwise via email to the registered email address on your account.
Our liability to you for any financial loss caused by ourselves as a result of your service not performing as you expect shall be limited to the cost of one months service.
Change To This Document
We reserve the right to change this document at any time and recommend that you check back frequently. If we opt to make any changes that are of detriment to you then we will inform you a minimum of fourteen days prior to them taking effect.